Enterprise Solutions Engineer

Join Cresta as an Enterprise Solutions Engineer, where you will partner with Enterprise Account Executives to showcase the power of our AI-driven platform. In this role, you will provide technical insights, conduct product demos, manage technical validation activities, and help develop the business case for potential customers. You will also act as a liaison between sales, the customer, and Cresta's technical teams. This position offers a unique opportunity to work with a talented team and make a significant impact in the field of conversational AI and customer experience operations.

• Partnership with Enterprise Account Executives to showcase Cresta's capabilities and provide technical insights.
• Conducting product demos, managing technical validation activities, and helping develop the business case for prospects.
• Leading discovery calls, translating prospect use cases into technical solutions, and delivering captivating product demos.

• Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
• Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
• Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
• 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles
• Experienced with , contact center infrastructure, and enterprise SaaS environments
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
• You embody our core Operating Principles
• Fast learner with a passion for new technology and a talent for simplifying complexity for customers
• Experience in a high-growth startup environment
• 2+ years of AI sales engineering experience