Technical Support Engineer (API)

Join Duffel, a leading travel technology company, as a Technical Support Engineer (API). In this role, you will develop a strong understanding of Duffel's products, respond to technical support requests, communicate with customers, create and maintain product support documentation, collaborate with technical teams, and share insights for product improvements. Enjoy flexible working, a paid sabbatical, generous holiday allowance, and various other benefits.

• Acquérir une compréhension approfondie des produits de Duffel et partager vos connaissances avec les clients et les équipes internes.
• Répondre aux demandes de support technique soumises par e-mail ou par chat, et escalader si nécessaire.
• Créer et maintenir la documentation de support produit pour aider les clients à trouver des réponses de manière autonome.

• Experience delivering high-quality customer support for a technical product, or transferable experience in a customer-facing role
• Familiarity with support tools such as Zendesk and Jira (or similar platforms)
• Strong written communication skills in English
• A professional, approachable communication style and a genuine willingness to help others
• Confidence communicating with a wide range of stakeholders across different roles and levels of experience
• Experience supporting business customers in a B2B environment, or willingness to develop this experience
• Ability to learn and clearly explain a technical product or concept
• Nice to have: experience in a customer support role within the travel industry
• Curiosity and a problem-solving mindset
• We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit