IT Support Associate

Join CAIS, a leading financial services firm, as an IT Support Associate in New York. In this entry-level role, you will provide hands-on desktop and onsite support, administer our Microsoft 365 environment, and drive adoption of AI tools across the business. You will also analyze ticket trends, support new-hire onboarding and offboarding, and assist with conference room technology. This position offers a comprehensive benefits package, including healthcare, flexible PTO, and 401(k) matching.

• Provide hands-on desktop, onsite, and deskside technical support for the New York office, including hardware setup, troubleshooting, and incident resolution.
• Support day-to-day administration of the Microsoft 365 environment, including Entra ID, Intune device management, and Conditional Access.
• Own the new-hire onboarding and employee offboarding process end to end, mapping it, identifying friction and risk points, and improving or automating it.

• This is an entry-level, individual-contributor role reporting to our IT Support Engineer, designed for someone who doesn't just close tickets but asks why they keep happening
• Familiarity with access-control fundamentals, such as least privilege, MFA, and joiner/mover/leaver processes, is a plus
• Good judgment and discretion when handling confidential information
• Strong customer-service orientation and communication skills; comfortable supporting employees at all levels, including executives
• 1-3 years of experience in IT support, help desk, or desktop support
• Demonstrated systems thinking: examples of tracing a recurring problem to its cause, or building something that prevented it from happening again. Home labs, scripts, and process improvements all count
• Genuine, hands-on experience using AI tools (Claude, ChatGPT, Copilot, or similar) to solve real problems, not just listed familiarity
• Working familiarity with Microsoft 365 and Windows and/or macOS environments; exposure to Intune or Entra ID is a plus
• Eagerness to learn, take initiative, and grow into broader IT infrastructure or support responsibilities
• Exposure to scripting or workflow automation (PowerShell, Python, Power Automate, or similar) is a plus
• Based in or able to reliably commute to New York, NY on a hybrid in-office schedule
• Prior experience in financial services or another regulated industry is a plus, but not required
• Strong written communication skills; you will write runbooks, how-to guides, and training material that others rely on
• Clear communicator: you explain technical issues and trade-offs in plain language to non-technical colleagues
• Curious: you ask why something broke, not just how to fix it
• Solution-oriented: you look for the fix that prevents the next ticket, and you know when a quick patch is the right call
• Accountable: you own outcomes and follow through