Senior Customer Success Manager (Quantum Adoption & Technical Enablement)

Join IonQ, a leader in quantum computing, as a Senior Customer Success Manager. In this role, you will be the primary technical expert for our customers, driving adoption of our trapped-ion quantum computers. You will provide technical onboarding, performance optimization, and support, while also creating educational content and representing IonQ in external forums. A strong background in physics, computer science, or a related field is required, along with experience in technical customer-facing roles.

• Facilitate adoption for major accounts by translating contract terms into technical provisioning, leading onboarding sessions, and managing day-to-day technical engagement operations.
• Leverage expertise in optimization, machine learning, and chemistry/materials simulation to guide customers on best practices for designing quantum circuits, applications, and workflows.
• Act as the primary internal advocate for user perspective across Product, Cloud Platform, Data Engineering, and Ops, on topics ranging from specific UI/UX design to high-level platform architecture.

• Scientific expertise and hands-on credibility, combined with exceptional communication skills, are essential for success in this role
• Strong understanding of key physics concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability
• Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field
• 3+ years of experience creating customer-facing technical content such as training material, success plans, playbooks, and workflows
• Working knowledge of Jupyter Notebook, Google Colab, or similar platforms
• Hands-on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, CUDA-Q, or other quantum computing SDKs
• Exceptional technical and executive presentation skills, with the ability to influence and inspire audiences ranging from researchers and end-users to C-suite executives, all with varying levels of quantum knowledge
• Proven ability to teach complex topics to diverse audiences, tailoring curricula to customer needs, including large lectures, smaller study sessions, and one-on-one mentoring
• 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement
• This position can have periods of occasional travel to customer sites and conferences, with evening/off-hours meetings as needed to support global customers
• In-depth knowledge of the strengths and weaknesses of various quantum computing hardware platforms, with a solid understanding of quantum hardware-software dependencies
• Demonstrated experience in quantum information science, applications, and algorithms
• Experience with SaaS platforms, REST APIs, and/or HPC systems
• Proficiency in SQL; experience in data science or data analytics
• Familiarity with subscription-based and renewal business models
• Ability to engage in technical and business discussions with professionals across diverse domains, including finance, pharmaceuticals/healthcare, chemistry, computer vision, and operations research