Director of Customer Success

Join Pixalate as the Director of Customer Success, where you will lead and develop the Customer Success team, advise executive leadership on strategies to grow and retain customers, and build and maintain relationships with key clients. You will use a data-driven approach to monitor customer engagement metrics and collaborate with Sales and Marketing to optimize strategies for upsell and cross-sell opportunities. Enjoy unlimited PTO, excellent benefits, and a casual work environment with hybrid, flexible hours.

• Advising executive leadership on strategies to grow and retain customers, and leading the Customer Success team.
• Building and maintaining active relationships with key clients, particularly in the programmatic ecosystem.
• Using a data-driven approach to monitor customer engagement metrics, team KPIs, and account health, identifying risk and taking decisive next steps.

• Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities
• Advanced experience creating strategies, guidelines, and objectives that drive customer engagement, growth, and retention
• A proven record of owning a book of business and consistently meeting retention, growth, and revenue goals
• BA/BS degree in a technical, business, or related field (or equivalent experience)
• Strong grasp of the differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV across display, video, and native advertising)
• 4+ years of experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
• Understanding of digital media terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, and platforms)
• Deep understanding of Invalid Traffic (IVT) and viewability in digital advertising
• Ability to translate insights from Pixalate's product suite into ROI-focused, operational client recommendations
• Expert knowledge of programmatic digital advertising, enough to translate client requests for Pixalate's technical teams and provide strategic client guidance