Director of People Operations

Join LaunchDarkly as the Director of People Operations, where you will lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition operations. You will work closely with the Director of People Programs, Systems & Analytics to create a practical, integrated People operating model. Your responsibilities will include establishing the global People Operations operating model, managing the People Operations and Talent Acquisition Operations teams, improving the employee experience, and partnering with various departments to deliver reliable People and Talent processes.

• Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery.
• Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement.
• Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts.

• 15+ years of experience in People Operations, HR Operations, Talent Operations, shared services, or a similarly complex People function, including 5 years leadership experience across both employee and candidate lifecycle operations
• Experience designing, managing, or improving integrations across HR systems and connected People tools to support reliable data flows and scalable operations
• Experience leading and developing teams across multiple operational disciplines, with a track record of creating clarity, accountability, and strong service delivery
• You see the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience
• Sound judgment when handling confidential employee and candidate information, compliance-related matters, escalations, and employee experience risks
• Demonstrated success designing or scaling a global People Operations or Talent Acquisition Operations operating models at both small as well as medium-to-large sized companies
• Willingness to remain close enough to the work to understand process details, remove barriers, and personally solve complex problems when needed
• Strong program management, prioritization, change leadership, written communication, and executive communication skills
• Experience with Greenhouse or an equivalent recruiting system, including workflows, approvals, reporting, integrations, or process improvement
• You care about creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partners
• Strong understanding of employee lifecycle operations, recruiting operations, HR compliance, employee data, HR systems, recruiting systems, and cross-functional dependencies
• Experience partnering effectively with Legal, Finance, IT, Payroll, HRBPs, Recruiting, and business leaders on sensitive or high-impact work
• You create clarity in complex environments and are comfortable making decisions when ownership, process, or information is incomplete
• You build trust through sound judgment, transparency, follow-through, and respect for confidential information
• You are hands-on enough to understand how work gets done and strategic enough to build a model that scales
• You are collaborative and pragmatic, with a strong instinct for root-cause analysis and continuous improvement
• Ability to use data and operational metrics to diagnose issues, set priorities, measure outcomes, and communicate recommendations
• You are a thoughtful, service-oriented People leader who combines operational discipline with empathy and care
• Experience improving operational controls, documentation, self-service, service delivery, data quality, and process consistency at scale