Renewal Manager (SMB, Americas)

Join Ashby as a Renewal Manager for Startup accounts in the Americas. In this role, you will manage annual customer renewals, month-to-month subscriptions, and contract questions. You will collaborate closely with internal teams and provide hands-on assistance to customers. Attention to detail and an agile approach are essential, as you will be working with a high volume of accounts. Your work will directly impact Ashby's broader business goals and customer satisfaction.

• Gestionar las renovaciones anuales de clientes, suscripciones mensuales y preguntas sobre contratos.
• Colaborar estrechamente con equipos internos para asegurar la satisfacción del cliente y el cumplimiento de los objetivos comerciales.
• Identificar oportunidades para apoyar a las pequeñas empresas y fomentar su crecimiento, contribuyendo a la retención y satisfacción del cliente.

• This position requires expertise in core contract management competencies
• Our ideal candidate will have a strong background in a combination of sales, customer success, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships
• You display empathy in situations that require it – you understand where our customers are coming from and strive to find a solution accordingly
• You delight in having autonomy over your schedule — there is a high level of accountability at Ashby, and we rely on you to complete your work; while all of your work will be visible to the entire company, you will be responsible for managing your time
• You have excellent communication skills over phone and email, and are able to navigate high pressure situations with ease and professionalism (strong public speaking skills translate well to this role)
• You value transparency – there is clarity and honesty in every step of our renewal process, and within Ashby as a company
• You excel at cross-functional collaboration, leveraging the right teams and colleagues to provide a top tier experience and solution for each customer, while being respectful of other individuals time, priorities, and goals
• You are solutions-oriented – there is a solution to every problem or challenge we may face in Contracts
• You are detail-oriented – we work across many different systems, with fact-checking and record-keeping a paramount priority for this contracts role
• You are adaptable – you are able to be continuously learning and applying these learnings to your daily work
• You enjoy finding creative solutions for complex situations – this in turn will allow you to successfully solve for both the customer and Ashby