Senior Program Manager (Lead-to-Cash)

Join Juniper Square as a Senior Program Manager to lead the redesign of our Lead-to-Cash process. You will own the execution of the program across multiple departments, including Marketing, Sales, Legal, and Finance. Your responsibilities will include building and maintaining a cross-functional dependency map, driving consistent opportunity creation and forecasting, leading the CPQ selection and implementation, and partnering with Billing and Revenue Accounting. You will also define and own KPIs across the funnel and manage change for every team impacted by the new process.

• Ownership of the execution of the Lead-to-Cash program across multiple departments, ensuring alignment and collaboration.
• Development and maintenance of the end-to-end Lead-to-Cash roadmap, including sequencing work and ensuring timely delivery of improvements.
• Leadership in the selection and implementation of CPQ and billing systems, ensuring they meet the company's pricing scenarios and operational needs.

• Comfort operating without a strict playbook, since this program is being defined as it's built
• Delivered in a multi-entity, multi-currency environment with pricing that is not seat-based (usage, consumption, asset-based, or transaction-based)
• 8+ years of program or project management experience, including at least 4 years leading lead-to-cash, quote-to-cash, or order-to-cash transformation programs at a B2B software or services company
• Experience with both new-business and expansion motions, including account ownership and rules of engagement between teams
• Led at least one CPQ or billing system selection and implementation end to end, from requirements through go-live and hypercare
• Hands-on program experience with Salesforce and NetSuite, or comparable CRM and ERP platforms
• Delivered programs that spanned the full revenue chain: marketing and lead management, CRM and forecasting, CPQ and contracting, billing, collections, and revenue recognition
• A track record of aligning Sales, Marketing, Finance, Legal, and Operations leaders with competing priorities, and getting decisions made and kept
• Clear, direct writing: you can produce a decision memo an executive can act on
• Experience using AI tools (e.g., Claude) in your own work, or delivering processes designed for agentic automation
• Experience in financial services, fund administration, private markets, or another services business with complex fee structures
• Familiarity with Marketo, Gong, Ironclad, Zone Billing, or Workato
• PMP, PgMP, or a comparable certification