Resident Solutions Architect

Join Glean, a rapidly expanding, venture-backed startup, as a Resident Solutions Architect. In this strategic role, you will serve as the primary technical advisor for key Enterprise and Strategic customers, guiding long-term architecture decisions and aligning technical plans with measurable customer outcomes. You will lead technical decision-making, productionize advanced customer workflows, and provide technical enablement to customer stakeholders. This position requires strong experience in technical consulting, solutions architecture, and customer-facing engineering.

• Serve as the primary strategic technical advisor and point of contact for assigned customers, operating as the technical counterpart to the customer relationship.
• Own the technical account strategy for assigned customers, including quarterly technical roadmap reviews, technical operating reviews, and executive technical alignment.
• Lead technical decision-making and architecture review workshops, documenting recommendations, trade-offs, supported patterns, and ownership.

• You have experience defining production-readiness requirements for AI-powered workflows, including evals, observability, governance, reliability, and rollback or escalation paths
• You have experience moving customer AI use cases from workshop-quality prototypes to production-quality systems
• You are a clear communicator who can lead technical conversations with architects, admins, developers, security stakeholders, and executives
• You hold a Bachelor’s degree in Computer Science or equivalent with 7+ years of relevant technical consulting, solutions architecture, or customer-facing engineering experience, or a Master’s degree in Computer Science or equivalent with 7+ years of relevant experience
• Pre-sales or post-sales Solutions Architect experience in a product-led company is a strong plus
• You think in terms of what is newly possible with AI, not just what can be made faster, and can turn that perspective into reusable customer patterns, internal blueprints, or scaled service offerings
• You have experience supporting architecture-heavy customers with requirements such as private networking, on-prem data sources, advanced governance, custom UI needs, or AI workflow productionization
• You have security and audit fluency, with the ability to represent product architecture and controls with customer security, privacy, and audit stakeholders
• You have strong experience with APIs, SDKs, custom data integrations, and enterprise application architecture in hybrid, SaaS, or on-prem environments
• You are customer-minded, organized, builder-oriented, and accountable, with a track record of building trust, maintaining momentum, and owning technical outcomes even when execution is shared across teams
• You bring deep understanding of networking, including cloud and on-prem networking, private connectivity patterns, and enterprise security constraints
• You are strategic and analytical, with the ability to connect roadmap, architecture, governance, and production outcomes into a clear technical point of view, while evaluating trade-offs in ambiguous environments
• You have strong executive communication, technical account management, architecture leadership, cross-functional influence, enablement, data-driven judgment, self-motivation, and attention to detail
• You have strong AI fluency that goes beyond basic prompting, including integrating AI into core workflows, building repeatable multi-step processes, and applying the right mix of agents, coding tools, and workflow automation
• You have strong technical debugging skills, including log analysis, code analysis, end-to-end tracing, and structured troubleshooting across distributed systems
• You have software development experience in at least two of the following: Python, Java, Go, or similarly relevant modern programming languages
• You have experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering, Forward Deployment, or Solutions Architecture
• You have the ability to shape technical patterns across Skills, agent workflows, MCP, custom actions, custom connectors, Web SDK, Client APIs, and embedded product experiences
• You can evolve prototypes into enterprise-ready designs by addressing permissions, observability, rollout controls, scaling, security, and live debugging in real customer environments
• You have experience serving as the named technical owner for strategic or complex enterprise accounts
• You can architect end-to-end AI application patterns on Glean, including content ingestion, retrieval, grounded answer generation, and source-aware response design using APIs such as Indexing, Search, and Chat
• You have hands-on experience using agentic coding tools such as Claude Code, Cursor, or Copilot responsibly to scaffold, refine, test, and debug technical solutions, while retaining ownership of architecture and implementation trade-offs
• You have hands-on experience with cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure