Senior Customer Success Manager

Join OpenGov as a Senior Customer Success Manager, where you will manage complex enterprise relationships, drive product adoption and retention, and serve as a mentor to the broader customer success organization. You will have the opportunity to work from anywhere, enjoy unlimited vacation, and be part of a mission-driven team.

• Gestionar relaciones complejas y de alto riesgo con clientes empresariales, asegurando la salud a largo plazo, la prevención de la pérdida y la expansión dentro de la cartera asignada.
• Colaborar con los equipos de ventas y liderazgo de productos para refinar la estrategia de mercado y servir como mentor para la organización de éxito del cliente.
• Tomar responsabilidad directa por la retención neta, las renovaciones y el uso empresarial de una base de clientes de alto valor en toda la cartera de productos de OpenGov.

• This is a role for a strategically-minded senior CS professional who thrives on over-achieving retention targets and driving digital transformation at scale
• Technical & Business Acumen: Highly proficient in Salesforce, G-Suite, and modern CS platforms; able to translate technical features into business outcomes
• Education: Bachelor’s degree required; Sales training methodologies (e.g., MEDDIC, Challenger) or a Graduate Degree is a major plus
• Executive Presence: Outstanding communication, negotiation, and presentation skills, with a demonstrated ability to build collaborative relationships at the executive level
• Travel: Willingness and ability to travel as required to meet customers and lead regional events
• Industry Knowledge: Rapid ability to master OpenGov’s product verticals, including local/state government, special districts, and higher education
• Senior SaaS Experience: 5+ years of account management, customer success, or sales experience, ideally within a complex technology, finance, or accounting SaaS environment
• Proven Over-Achievement: A consistent track record of exceeding quarterly retention and revenue goals