Technical Account Manager (Enterprise)

Join Plaid as a Technical Account Manager (Enterprise) and play a crucial role in helping customers connect their technical goals and challenges with Plaid solutions. In this strategic, high-impact technical leadership position, you will own the long-term technical success of some of the most innovative Enterprise companies in the world. You will be the technical voice and advocate for your customers internally, helping to shape Plaid’s product direction based on real-world feedback and impact.

• Assurer le succès technique à long terme des clients en fournissant des conseils stratégiques et techniques proactifs.
• Travailler en partenariat avec les gestionnaires de compte et d'autres équipes pour concevoir et exécuter des stratégies techniques.
• Identifier proactivement les opportunités d'optimiser les intégrations des clients et de promouvoir l'adoption des nouvelles fonctionnalités.

• Demonstrated ability to build trusted relationships and influence technical decision-makers and stakeholders at all levels, including executives, while collaborating effectively across cross-functional teams
• Excellent communication and project management skills, with the ability to translate complex technical concepts for both technical and non-technical audiences and connect solutions to business objectives, KPIs, and revenue outcomes
• 10+ years of experience in client-facing, technology-focused roles that combine business expertise and technical acumen; experience working with enterprise customers strongly preferred
• Proven ability to independently manage complex customer relationships and develop technical strategies that drive adoption, customer success, and measurable business outcomes
• Strong technical foundation across APIs, databases, system infrastructure, and architecture; experience with tools such as Postman, SQL, and monitoring/logging platforms is a plus
• Proactive, customer-first problem solver with strong troubleshooting skills and the ability to navigate ambiguity, escalations, competing priorities, and unexpected roadblocks under pressure