Technical Program Management (Commercialization)

Join Waymo, an autonomous driving technology company on a mission to improve access to mobility and save lives. As a Technical Program Manager, you will lead critical programs focused on enhancing the rider journey and customer experiences. You will establish key quality metrics, drive strategic initiatives, align stakeholders, and manage program roadmaps. This role requires a strong technical background, experience in managing complex cross-functional programs, and exceptional communication and leadership skills. Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, mental health support, competitive compensation, and a hybrid work model.

• Lead critical programs focused on improving the rider journey and customer experiences across Product, Engineering, Data Science, and Operations.
• Establish and define key quality metrics and frameworks to track and continuously improve the rider experience across all operating markets.
• Drive strategic initiatives to proactively identify, prioritize, and manage dependencies and risks.

• Demonstrated experience delivering commercial, consumer-facing software products
• Strong technical background with the ability to engage credibly in technical design discussion with engineering and evaluate technical trade-offs
• Proven track record of driving large-scale, ambiguous technical programs end-to-end, managing cross-functional dependencies, timelines, and risks across multiple stakeholders
• Aptitude for analyzing disparate data points and metrics into structured priorities and actionable burndown paths to drive incremental, measurable quality gains
• 7+ years of experience managing highly complex cross-functional programs with a holistic understanding of business-wide functions (e.g. Product, Eng, Operations, etc)
• Exceptional communication and leadership skills with demonstrated ability to align diverse cross-functional teams and influence executive leadership
• Expertise with complex technical systems that bridge software with physical operations
• Experience in rideshare, two-sided marketplaces, or products where consumer software interacts directly with physical operations."
• Familiarity working with large datasets, metrics, or reliability / quality engineering frameworks to diagnose system issues