Senior Solutions Engineer

Join Grafana Labs, a fast-growing technology startup, as a Senior Solutions Engineer. In this role, you will be a customer-facing product expert, educating potential and existing customers, delivering technical presentations, and driving product conversations. You will work closely with the Sales team and have a direct impact on the company's growth. Enjoy a fully remote work environment, generous vacation and healthcare benefits, and opportunities for professional development.

• Partnership with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Ownership of the technical engagement with customers and helping to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility.
• Delivery of product and technical presentations to potential and existing customers, and proactive communication with customers and internal teams to provide a feedback loop on our products.

• You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life!
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• Ideally located in Canada
• You will love solving technical challenges and thrive on bringing creative solutions to our customers
• We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership
• You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!
• We are a remote-first company so you would need to learn to work and collaborate with an international team
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running