Global Operations Products & Service Delivery Expert

Join Equinix, a global leader in digital infrastructure. As a Global Operations Products & Service Delivery Expert, you will drive operational readiness, service lifecycle management, and process optimization across our global infrastructure portfolio. You will partner with various teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable manner. Your role will involve establishing and maintaining operational processes, developing sustainable operating models, and driving continuous improvement in service delivery.

• Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services.
• Establish and maintain scalable operational processes, controls, procedures, and governance frameworks to ensure effective service delivery.
• Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, and stakeholder engagement.

• Working knowledge of Lean Six Sigma, Agile, and change management methodologies
• Experience partnering with Product Management, Engineering, Technology, and Operations teams
• Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management
• Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations
• Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle
• Bachelor's degree in Business, Information Systems, Engineering, or a related field
• Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes
• Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus
• Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence