Senior Customer Success Manager (Former Auditor - Dutch Speaking)

Join DataSnipper as a Senior Customer Success Manager, where you will leverage your audit experience to drive the success of a portfolio of accounts. You will act as a credible audit advisor, drive adoption aligned to audit workflows, manage account health with audit context, and communicate ROI in audit terms. You will also support expansion using your domain knowledge, collaborate cross-functionally with audit insight, and contribute audit knowledge to the team. This role requires professional fluency in English and Dutch, a data-driven approach, and adaptability in a fast-moving environment.

• Act as a trusted partner to Audit Managers, Senior Auditors, and engagement team leads, understanding customer workflows and translating DataSnipper's capabilities into language and use cases that resonate with audit professionals.
• Run onboarding and training sessions that are grounded in how audit teams actually work, mapping DataSnipper features to real engagement tasks, sample testing approaches, and evidence management requirements.
• Use product data, stakeholder signals, and your understanding of audit operating rhythms to monitor portfolio health, recognizing when signals carry firm-wide implications such as low adoption and responding or escalating with the right context.

• Reliable Execution: You follow through. You manage a portfolio independently, hit your commitments, and deliver consistent outcomes without needing close supervision
• Audit-Specific Enablement Design: You can design and execute onboarding and training programs that map to real audit workflows - including audit cycle timing, firm methodology, and engagement team structure. This requires audit fluency that cannot be substituted with general CS experience
• Experience: Ideally you have experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS, combined with direct experience in audit - whether as an auditor, audit technology specialist, or in a client-facing role embedded in audit workflows. You understand how audit engagements are structured, what drives adoption in audit teams, and how to speak credibly to audit professionals
• Collaborative Spirit: You contribute to the team including by sharing audit knowledge that makes peers more effective on audit accounts
• Ownership Mindset: You take responsibility for your accounts and your own development. You ask for feedback, apply it, and look for ways to improve
• Clear Communication across Contexts: You communicate clearly in both audit professional language and CS/GTM contexts. You can navigate stakeholder conversations with audit managers and firm leadership, and translate those conversations back into internal action
• Data-Driven Approach: You use product data and health signals to stay ahead of risks and make decisions. You are comfortable in CS tools and CRM platforms
• Excellence in Communication: Professional fluency in English and Dutch (written and spoken), with the ability to engage stakeholders at all levels - from audit associates to C-suite
• Audit Domain Credibility: You have worked in or directly alongside audit teams. You understand engagement lifecycles, sample testing, evidence management, team hierarchies, and the quality standards that govern audit work. This is not background knowledge - it is something you apply directly in customer conversations and account planning
• Adaptability: You handle change well. You adjust when priorities shift and keep a constructive attitude in a fast-moving environment