Call Center / Administrative Assistant

Call Center / Administrative Assistant Luxury Bath of Phoenix Phoenix, AZ Luxury Bath of Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team. This position plays a vital role in supporting our sales and operations teams by managing inbound and outbound calls, scheduling appointments, assisting customers, and handling administrative tasks. If you thrive in a fast-paced environment and enjoy helping customers, we would love to hear from you.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and courteously.
• Make outbound calls to prospective and existing customers.
• Schedule and confirm appointments for sales representatives and management.
• Maintain accurate customer records and update information in company databases and CRM systems.
• Assist with data entry, filing, and general office administration.
• Manage email correspondence and distribute messages appropriately.
• Support daily office operations and administrative functions.
• Coordinate with internal departments to ensure a smooth customer experience.
• Handle customer concerns and escalate issues when necessary.
• Prepare reports and maintain organized records as needed.

Qualifications

• Previous experience in a call center, customer service, receptionist, or administrative role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Comfortable using CRM systems and scheduling software.
• Ability to work independently and as part of a team.
• Professional demeanor and strong attention to detail.
• Reliable attendance and punctuality.

Benefits

Competitive hourly pay Paid Time Off (PTO) Health Insurance Career growth opportunities Supportive and team-oriented work environment If you enjoy providing outstanding customer service and helping keep an office running efficiently, apply today and become part of the Luxury Bath of Phoenix team.