Service Desk Analyst

Our client is seeking Service Desk Analysts to provide IT support for a client.

Responsibilities

• Resolve technical issues through various communication channels.
• Install, maintain, and troubleshoot IT hardware and software.
• Document and manage customer requests using ticketing systems.
• Provide exceptional customer service and technical support.

Qualifications

• Bachelor’s Degree or equivalent.
• 2-5 years of IT support experience.
• Strong troubleshooting, problem-solving, and customer service skills.
• Active DoD Secret Clearance.

When joining, you must possess an IAT level II certification in ACTIVE status:

• CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP