Campus Info Representative

JOB SUMMARY:
The Campus Information Representative operates the main switchboard for the seminary. They answer all incoming calls and properly route them to the appropriate department, person or office, providing callers with general campus information as needed. This position serves as the receptionist for the Campus Police office and will also function as a backup to the Police Dispatcher within the communication/dispatch center of the Campus Police office. The desired availability is 8:00am-1:00pm Monday - Friday.
ESSENTIAL JOB FUNCTIONS:
The employee in this position will have the following essential job functions:
Operate the seminary’s switchboard, directing all incoming calls. Will route all calls to the appropriate person, office or department
Maintain a general knowledge of the seminary providing accurate information regarding the campus and activities
Ability to multitask and recall information quickly and accurately
Serve as the receptionist for Campus Police
Field questions from public concerning campus services both over the phone, e-mail, and office walk-ins
Make IDs for all news students, spouses and employees
Assist Administrative Assistant with projects
Issue permanent and temporary parking passes utilizing parking management software
Serve as backup to the Police Dispatcher within the communication/dispatch center of the Campus Police office
Assist the Police Dispatcher with cataloging and dispensing lost and found items
Enroll student dependents into the personnel database
Maintain front lobby of Campus Police
Issue key to contractors and maintain logs
Assist with establishing quarterly campus lock-unlock schedule
Data entry as needed
Performs other duties as may be assigned by supervisor.
EDUCATION:
The person in this position should have at a minimum a high school education/diploma or GED equivalent.
EXPERIENCE:
The person in this position should have exceptional communication skills. Proper phone etiquette and skills are most important as they are often the first person to represent the seminary as a guest caller.
SUPERVISION:
The person in this position will supervise no one.
The person in this position will report to the Assistant Chief of Operational Support.
WORK ENVIRONMENT:
The person in this position will work at the receptionist desk in the Campus Police office.
EQUIPMENT:
The person in this position will use the following equipment: digital phone system, seminary computer, copier, printer, ID printer, access control software, parking management software, radio system and any other electronic equipment within Campus Police.