Information Technology Specialist

Summary

This position is assigned to the Information and Communication Management Section of the US Mission to the United Nations (USUN/ICM) in New York City. This position serves as an Information Technology Specialist and technical expert, maintaining awareness of new and emerging technologies to provide up-to-date technical assistance to USUN staff.

Duties

• Plan, develop, and implement a range of automated functions, e.g., operating systems, communications, database management, and systems administration.
• Identifies customer requirements, develops technical approaches, and coordinates project resources related to project costs and schedules.
• Creates, develops, and implements strategies for populating, testing, and maintaining databases.
• Oversees implementation of technologies to ensure information systems reliability and accessibility. Provides advanced troubleshooting to identify and isolates deficiencies, isolate sources and root causes, and recommend strategies for correction.
• Provides presentation support including delivery, set up, adjustment and operation of a variety of audiovisual (AV) equipment.

Qualifications

Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. All new employees to USUN (except Presidential and former USG employees who have served a trial period in the competitive service) are required to serve a one-year trial period. Applicants applying for the GG-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail Customer Service Oral Communication Problem Solving AND Have at least 1 full year of specialized experience equivalent to the GG-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience coordinating with IT personnel, vendors, and organizational stakeholders to implement enterprise technology solutions. Experience providing technical advice and recommendations to management and organizational stakeholders regarding IT infrastructure, emerging technologies, and cybersecurity. Experience administering databases and enterprise applications, including configuration, access management, performance monitoring, troubleshooting, maintenance, backup, and recovery. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GG-13 position.

Education

Education requirements do not apply to this vacancy announcement.