IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in thethe DISA FE/Endpoint Svcs/Customer Spt Directorate.

Duties

• Provides technical support to customers who need assistance utilizing client level hardware and software inn accordance with established or approved organizational process components.
• Applies expert knowledge and skill in troubleshooting procedures in the resolution of the most complex customer problems.
• Briefing mid-level management and IT staff on the status of information technology systems, project, or daily operation, including the communication of technical information to a non-technical audience.
• Develops, interprets, plans, and applies policy, process, procedure and strategy in the delivery of multi-disciplined IT services to achieve integration/interoperability for assigned systems.
• Develops, updates and maintains a comprehensive database of technical and corresponding resolutions. Provides group and individual training to other customer support specialists on technical issues and new customer support technologies.

Qualifications

Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Basic Requirements: Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. Qualifying Experience: In addition to meeting the basic requirement, applicants must possess qualifying experience. To qualify at the GG-13 grade level, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience developing technical resolution databases and SOPs; conducting trend analyses on system defects, providing technical authority, troubleshooting, resolving complex hardware operating systems and delivering technical training to support staff. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement. Appointment to this position is subject to a three year probationary period unless the appointee has previously met the requirements as described in DoDI 1400.25 V3005, Cyber Excepted Service, Employment and Placement. Conversion Potential: This position may be non-competitively converted to a permanent CES appointment without further competition, subject to the availability of funds and agency mission requirements. To be eligible for conversion, the selectee must: 1. Complete at least three (3) years of continuous service under this Cyber Term Appointment. 2. Meet the qualification requirements of the permanent position. 3. Maintain at least a "Successful" (or equivalent) overall performance evaluation rating of record.

Education

There is no substitution of education for the qualifying experience at the GG-13 grade level. Please Note: This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system. If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment. This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service. Salary will be determined based on the duty location after selection. The salary listed reflects the 2026 General Schedule Base scale. Salary will be adjusted to meet the locality pay of the duty location upon selection. A complete list of salary tables can be found at: https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2026/general-schedule.