Human Resources Specialist (Information Systems)

Summary

This position is being filled under a stream-lined hiring authority, Title 21 of the United States Code (21 US Code 379d-3a) as amended by the 21st Century Cures Act of 2016, section 3072 and the Consolidated Appropriations Act of 2023, Section 3624. The candidate selected for this position will serve under an excepted appointment and be paid under the provisions of this authority. This position is being recruited based on the Title 21 Pay Table 7, Band C (GS-13). Schedule A candidates only.

Duties

• Provides technical support for HR applications and enterprise collaboration technologies, including Microsoft Office, Outlook, SharePoint, remote-support technologies, service-management platforms, and other in-house or HR-specific applications.
• Provides technical assistance and guidance to HR staff and other customers, translates technical issues into understandable business terms, develops user instructions or training as needed, and promotes effective use of HRIT technologies.
• Troubleshoots HR VPN, wireless, DNS, and connectivity issues, coordinating with technical teams and vendors to resolve cross-team problems.
• Provides Tier 2 HRIT support by resolving system, software, hardware, network, and account issues; installs and maintains IT equipment and documents resolutions.
• Maintains accurate technology asset and configuration records, including hardware inventories, property records, and equipment assignment; supports lifecycle management, deployment, repair, replacement, and accountability of IT assets.
• Administers Windows systems, Active Directory accounts and groups, permissions, endpoints, and management tools; handles account activation, access changes, and inactive-account removal under established procedures.

Qualifications

In order to qualify for the Human Resources Specialist (Information Systems) position which falls under the 0201 occupational Series, you must meet the following requirements by 11:59 pm EST on 10/23/2026: RELEVANT YEARS OF EXPERIENCE: Applicants must meet the following relevant years of experience to qualify for this AD-0201- Band C (GS-13 equivalent) position: 6 years of relevant experience providing Tier 2 technical support for Human Resources Information Technology (HRIT) systems by installing, configuring, troubleshooting, and maintaining computers, mobile devices, peripherals, and enterprise collaboration platforms; AND performing vulnerability remediation, managed IT asset inventories, coordinatedsystem upgrades and deployments, and collaborating with infrastructure teams, cybersecurity personnel, andvendors to resolve incidents and sustain reliable HR IT operations.

Education

THERE IS NO EDUCATIONAL REQUIREMENT OR SUBSTITUTION FOR THIS POSITION.