Operations Support Manager

Position Summary:
The Operations Support Manager leads a team of Project Coordinators while actively managing complex crane, rigging, and heavy haul projects throughout North America. This role combines people leadership, project management, customer relationship management, and operational coordination. The ideal candidate is passionate about developing others, thrives in a project-based environment, and enjoys collaborating with Project Managers and Operations teams to deliver successful outcomes for customers.
Location:
This is a fully onsite, in-office position based in Memphis, TN. Candidates must currently reside in the greater Memphis area or be willing to relocate prior to their start date.
Responsibilities
Lead & Develop the Project Coordinator Team
Recruit, hire, onboard, and train Project Coordinators.
Coach and mentor Project Coordinators on Barnhart's project management processes and best practices.
Lead regular team meetings to review project progress, identify challenges, and develop solutions.
Support the growth and development of Project Coordinators through hands-on project involvement.
Manage Projects & Customer Relationships
Serve as Project Manager and primary customer contact for major projects in partnership with Project Coordinators.
Manage select projects independently to support team workload and development.
Assign projects to Project Coordinators and provide guidance throughout project execution.
Monitor project progress to help ensure successful outcomes for customers and the branch.
Coordinate Resources & Support Operations
Collaborate with Project Managers, Operations, and Branch Leadership to identify and resolve resource conflicts.
Help coordinate labor, equipment, and other resources across projects.
Support Project Managers by assigning Project Coordinators based on project needs and priorities.
Monitor Project Performance
Review the financial performance of projects supported by the Project Coordinator team.
Identify project risks and support problem resolution.
Provide project status updates and reporting to Branch Leadership.
Qualifications
Required
Bachelor's degree or equivalent combination of education and experience.
5+ years of project management experience in construction, logistics, transportation, industrial services, or a related industry.
Experience leading, mentoring, or developing team members.
Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Experience working directly with customers and cross-functional operations teams.
Proficiency with Microsoft Office applications.
Preferred
Experience in crane & rigging, heavy haul transportation, heavy civil construction, or industrial contracting.
Knowledge of project budgeting, forecasting, and financial performance management.
Experience coordinating labor, equipment, and other resources across multiple projects.
Formal project management training or certification (PMP, CAPM, or equivalent) preferred.
Barnhart Offers
Competitive salary with a performance-based bonus program
401(k) with company match up to 10%
Comprehensive benefits package including insurance and paid time off
Opportunity to grow your career with a supportive and team-oriented culture
PURPOSE
– Barnhart is built on a strong foundation of serving others. The fruit of our labor is used to grow the company, care for our employees, and serve those in our communities and around the world.
MINDS OVER MATTER
– Barnhart has built a nationwide reputation for solving problems. We specialize in the lifting, heavy-rigging, and heavy transport of major components used in American industry.
NETWORK
– Barnhart has built teams that form one of our industry’s strongest networks of talent and resources with over 70 branch locations across North America working together to serve our customers. This growing network offers our team members constant opportunity for career growth and professional development.
CULTURE
– Barnhart has a strong team culture -- the “One TEAM.” We are looking for smart, hard-working people who strive for excellence in their work and appreciate collaboration. Join a team that values Safety, Servant Leadership, Quality Service, Innovation, Continuous Improvement, Fairness, and Profit with a Purpose.
EOE/AA Minority/Female/Disability/Veteran