Facility Coordinator: Sun - Wed | 10:30a - 9p

Facility Coordinator
Join one of the nation's rapidly expanding leaders in Facility Management and Commercial Construction!
PLEASANT VALLEY CORPORATION
,
a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER:
An exceptional culture and positive work environment
Competitive earnings
Comprehensive benefits
Personal recognition
Individual development opportunities
A clear path for career advancement!

Shift
Sun - Wed | 10:30a - 9p
Work Location
Onsite - Medina, OH; Akron, OH
Division
Facilities Management
Team
Specialty Services
Reports To
Assistant Emergency Services Manager

Job Purpose
A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities
Client Response and Issue Resolution:
Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
Vendor Management:
Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
Work Order Management:
Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
Communication and Documentation:
Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
Process Adherence and Performance Monitoring:
Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements
One to three years of related experience
and a high school diploma, GED, or college certificate required.
At least one year of experience
resolving client issues within a
facilities management, service business, or customer call center
.
Telephone-Based Customer Service Skills:
Demonstrated success in a telephone-based customer service role.
Technical Proficiency:
Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
Basic knowledge of construction and general trades is a plus.

Do YOU have these qualities?
Apply now to explore a fulfilling career with Pleasant Valley Corporation!