Enterprise Customer Success Manager (Benelux)

Join Trustpilot as an Enterprise Customer Success Manager for the Benelux market. In this role, you will be the strategic partner for our highest-tier accounts, ensuring Trustpilot is embedded in their long-term business strategy. You will drive adoption, retention, and customer satisfaction while serving as the primary executive contact for high-tier accounts. This position is based in our Amsterdam office and offers a range of benefits, including maternity and paternity pay, a train travel scheme, and work-from-home opportunities.

• Architect success for your portfolio by ensuring onboarding, adoption, and measurable results.
• Drive high-impact adoption and secure long-term retention through executive-level partnership.
• Proactively identify risks and execute recovery actions to maintain high Gross Renewal Rate (GRR).

• You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention
• Fluent in Dutch/Flemish and proficient in English
• You have strong experience in Customer Success or Account Management in a SaaS or technology environment
• A good understanding of the digital advertising/search marketing industry – preferred
• You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing
• A genuine passion for helping customers succeed and seeing measurable business impact
• Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth
• Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results
• You bring strong communication and relationship-building skills across multiple stakeholder levels
• Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!