Customer Success Manager

Join our dynamic team as a Customer Success Manager, where you will be the trusted advisor to our clients, driving revenue growth and ensuring successful delivery, adoption, expansion, and renewal of our products and services. You will communicate effectively across multiple departments and customers, and enjoy the challenge of providing excellent customer service in a fast-paced environment.

• Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services.
• Strengthen relationships by prioritizing engagement with customers and driving revenue growth through expansion, identifying opportunities for upselling and cross-selling.
• Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential.

• Experience in data analysis and interpretation
• Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
• Bachelor’s or Master’s degree (or a compelling reason for not completing one)
• 4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
• Excellent English communication skills (written and verbal) at a business-professional level
• Proficiency in PowerPoint and Excel
• Exceptional attention to detail
• Strong problem-solving abilities and analytical mindset
• The ability to present to Executives and Key Decision-makers
• Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
• Commercial driven
• Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home
• Transparent & Honest; you mean what you say and are not afraid to express yourself
• You are a caring person, that wants to make a difference for customers
• You are a natural-born team player who is open to everything and everyone
• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
• Experience using CRM systems, HubSpot experience being a plus