Client Relations Agent (Fluent in English and Norwegian and/or Swedish)

Join Hermès, a prestigious French luxury brand, as a Client Relations Agent. In this role, you will be the main point of contact for customers in the Benelux-Nordics countries, providing exceptional service and support. You will advise customers via phone and digital channels, ensure the quality of customer relationships, and provide comprehensive product information. The ideal candidate will have experience in the hotel, retail, or e-commerce sector, strong interpersonal skills, and proficiency in English and Norwegian and/or Swedish.

• Act as the main point of contact for end customers, providing high-quality advice and support via telephone and digital channels.
• Ensure the quality of relationships with customers and stores, in line with the company's service philosophy.
• Provide comprehensive product information and explain procedures related to purchases, returns, and exchanges.