Dutch Customer Support Agent

Join our team as a Dutch Customer Support Agent L2, where you'll handle escalated customer inquiries, monitor and report bugs, and provide exceptional support through Facebook. You'll collaborate with the frontline support team, maintain comprehensive documentation, and analyze escalation trends for process improvements. Enjoy a vibrant work environment, delicious lunches, and top-notch tools and gear.

• Behandelen van escalaties van klanten en het bieden van oplossingen.
• Samenwerken met het frontlineteam om hen te ondersteunen en te begeleiden.
• Monitoren en rapporteren van bugs, en zorgen voor een goede documentatie.

• You are flexible and adaptable as we are always evolving
• You are self-motivated. You can work independently, take ownership of your targets, and come up with innovative solutions
• You are open to feedback and have a growth mindset
• You have analytical skills to handle complex escalations and bug-related issues
• Experience with social media support
• Experience with ticketing and time-tracking software
• You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive, and open
• You have 1+ years of experience in Customer Support 2nd level role
• You have great communication and soft skills, allowing you to effectively de-escalate situations
• Basic graphic design knowledge (experience with Canva, Adobe Illustrator, Cricut)
• You have excellent verbal and written Dutch and English skills